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Privacy Notice - IDILIO.TV

This Privacy Notice explains how we collect, use, and disclose your personal information when you use the IDILIO.TV service (that term and "IDILIO.TV content" are defined in the IDILIO.TV Terms of Use available at Idilio.tv/terms) or wherever we display or reference this Privacy Notice. It also explains your privacy rights and how to exercise them. Certain features or applications that are part of the IDILIO.TV service may provide you with additional contextual privacy information or choices, in addition to the information and choices described in this Privacy Notice.

If you have questions about this Privacy Notice, about our use of your personal information, or about how to exercise your privacy rights, contact us at privacy@Idilio.tv. For general questions about the IDILIO.TV service, your account, or how to contact customer service, please visit our help center (help.Idilio.tv).

Section A: Our collection, use, and disclosure of personal information

Categories of personal information we collect

We collect the following categories of personal information about you:

Personal data

when you create your IDILIO.TV account, we collect your contact information (such as your email address) and authentication information for your login (such as a password). Depending on how you subsequently set up your account and payment method, and which features you use, we also collect one or more of the following: first and last name, phone number, postal address, gender, date of birth, and other identifiers you provide to us.

Payment details

we collect your payment data and other information to process your payments, including your payment history, billing address, as well as gift cards and promotional offers you have redeemed.

Purchase information

we collect information about your purchases, such as the information you provide when making a purchase with IDILIO.TV, your purchase history, and other products purchased or considered (for example, those listed in your shopping cart), and your general shopping habits.

IDILIO.TV account/profile information

we collect information associated with your IDILIO.TV account and/or the IDILIO.TV profiles on your account (such as the profile name and icon, IDILIO.TV game aliases, ratings and reviews you provide about IDILIO.TV content), your "My List" (watchlist of titles), "continue watching" information, account/profile settings, and choices in relation to your use of the IDILIO.TV service.

Usage information

we collect information about your interaction with the IDILIO.TV service (including playback events such as play, pause, etc.), choices made when interacting with interactive titles, your activity in IDILIO.TV games (such as gameplay, usage and interaction within games, and progress or saved game information), your IDILIO.TV viewing and game history, search queries on the IDILIO.TV service, and other information about your use and interaction with the IDILIO.TV service (such as app clicks, text input, pages viewed, time and duration of access, and camera/photo access for QR code functionality and similar features).

Advertising information

we collect information about the ads on the IDILIO.TV service ("Ads", as defined in the IDILIO.TV Terms of Use) that you view or interact with, device information (such as resettable device identifiers), IP addresses, and information provided by Advertising Companies (such as information about your likely interests that such companies have collected or inferred from your visits to other websites and applications). We use this information to support Ads (including behavioral advertising in accordance with your preferences).

Device and network information

we collect information about your computer or other IDILIO.TV-compatible devices that you may use to access our service (such as Smart TVs, mobile devices, set-top boxes, gaming systems, or other streaming devices), your network, and the devices on your network. This information includes: (i) device identifiers (IDs) or other unique identifiers, including those of your network devices (such as your router) and IDILIO.TV-compatible devices connected to your network; (ii) IP addresses (which can be used to tell us the general location of your device, such as your city, state/province, and zip code); (iii) device and software characteristics (such as type and configuration), referral source (for example, referral URLs), standard browser and application log information, and connection information including connection type (such as Wi-Fi or cellular); (iv) performance data such as crash reports, timestamps, and debug log messages; and (vi) cookie data, resettable device identifiers, advertising identifiers, and other unique identifiers (described below in the "Cookies and Other Technologies" section).

Communications

if you communicate with IDILIO.TV (for example, by contacting customer service via online chat or phone call) or participate in our surveys or feedback requests (for example, when canceling the service), we collect the content of such communications. We also collect details of communications we send to you (for example, via email, push notifications, text messages, or within the IDILIO.TV service), and information about your interaction with those communications.

Sensitive personal data

IDILIO.TV does not collect personal data that is considered sensitive.

Where we collect personal information from

We collect your personal information from the following sources:

Directly from you

when you sign up for the IDILIO.TV service, update your IDILIO.TV account or profile, purchase products or services from us, correspond with us, or respond to our surveys, you may provide (and we will collect) the following categories of personal information: personal data, payment details, purchase information, account/profile information, and communications.

Automatically when you use our service

we automatically collect the following categories of personal information in connection with your use of the IDILIO.TV service: IDILIO.TV account/profile information, purchase information, usage information, advertising information, device and network information, and communications.

From Partners whose products and services you use

we may collect the following categories of personal information about you from third parties whose services you use to access, pay for, or interact with the IDILIO.TV service ("Partners"): personal data, payment details, usage information, and device and network information. Our Partners may include the manufacturer of your TV, your Internet service provider, streaming device provider, mobile phone operator, or other companies that charge payment for the IDILIO.TV service. For example, Partners may provide us with: (i) personal data (such as your email address), (ii) device and network information (such as IP addresses, device IDs, or other unique identifiers) or other personal information to activate the IDILIO.TV service, or present IDILIO.TV content to you through portions of the Partner's user interface; (iii) payment details (such as information associated with prepaid promotions and billing data) if the Partner is assisting with billing or collecting payment for the IDILIO.TV service; and (iv) search queries and commands related to IDILIO.TV that you make through Partner devices or voice assistant platforms.

From other sources

we may collect the following categories of personal information about you from other sources: personal data, payment details, and device and network information. These sources include:

  • Service Providers such as vendors, agents, and contractors that collect or provide personal information to IDILIO.TV in connection with services they perform on our behalf ("Service Providers"). This may include Service Providers such as those that: (i) help us determine a general geographic location based on your IP address to customize our service and for other uses consistent with this Privacy Notice; (ii) provide us with information to secure our systems, prevent fraud, and help us protect the security of IDILIO.TV and our users; (iii) provide us with payment processing services, including payment or balance information, or updates to that information; and (iv) provide IDILIO.TV games, or parts or features of those games, as part of the IDILIO.TV service (for example, some IDILIO.TV games are licensed by IDILIO.TV but operated by Service Providers).
  • IDILIO.TV Marketing Providers when you interact with marketing campaigns that promote the IDILIO.TV service or IDILIO.TV content. See the "Cookies and Other Technologies" section below for more details.
  • Third-party sites and forums where we provide support for the IDILIO.TV service (such as an online support forum for IDILIO.TV customer service or for a particular IDILIO.TV game).
  • Publicly available sources, such as public posts on social media platforms and other information available through public databases, in accordance with applicable laws.
  • Advertising Companies: we may collect advertising information about you from other sources to support Ads, including the following (referred to collectively as "Advertising Companies"): (i) Advertisers that place Ads on IDILIO.TV ("Advertisers") may provide us with unique identifiers (for example, cookies or resettable device identifiers), (ii) demographic information and other information for the purpose of delivering Ads to you;
  • Ad service providers that facilitate the sale, operations, and management of Ads ("Ad Service Providers");
  • Ad measurement companies that help IDILIO.TV and Advertisers understand the effectiveness of Ads ("Ad Measurement Companies"); and
  • Online and offline information providers to support Ads

How we use your personal information

We use your personal information to provide, maintain, improve, and promote the IDILIO.TV service, and to communicate with you. This involves using the categories of personal information listed above for the following purposes:

Provide our service

including making personalized recommendations of IDILIO.TV content that we think may be of interest to you. This may also include personalizing and optimizing service features and functionalities (such as the way recommendations are presented to you), and localizing IDILIO.TV content relevant to your region, in accordance with the licensing terms of our content partners.

Manage and operate our business

including purposes such as processing payments and any gift cards you redeem, sending you transactional communications (such as confirmation of your subscription start date or information about changes to your account), determining your Internet service provider to assist with network troubleshooting, responding to your inquiries and requests, and assisting you with operational requests such as password resets.

Business development with Commercial Partners

We also develop the business by sharing data with Commercial Partners as a legitimate way to fund, operate, and improve IDILIO.TV; the consideration allows us to (i) maintain and develop the service, offer some of its features for free or at a lower cost, and fund investments in content and technology; (ii) personalize and enhance the user experience through more relevant recommendations and ads; (iii) measure, analyze, and optimize advertising campaigns and promotions with partners to offer more relevant deals; (iv) enable integrations and distributions with third parties that facilitate access to IDILIO.TV on different devices and platforms; and (v) obtain services and technical capabilities from external providers (for example, analytics, segmentation, and ad delivery). These transfers are carried out in accordance with applicable regulations and, where appropriate, on the relevant legal basis (consent, legitimate interest, or other basis) and with opt-out mechanisms and rights exercise available to users.

Research, analyze, and improve our services

for example, by analyzing and understanding our audience to improve our services and optimize the selection of IDILIO.TV content and service delivery. This may also include processing your personal information in connection with any surveys in which you participate.

Enable integrations and promotions with Partners

so that our Partners can promote the IDILIO.TV service and make it available to you through Partner devices and integrations, based on the specific relationship you have with the Partner.

Send informational and marketing messages

including news and promotional communications about our service, new features, available IDILIO.TV content, and special offers, as well as IDILIO.TV marketing on third-party services. Any of these messages, including IDILIO.TV marketing on third-party services, may be personalized for you or based on your likely interests. Please see the "Communication and marketing preferences" section below to change your communication preferences.

Support Ads

including providing, analyzing, managing, improving, optimizing, selecting, delivering, and measuring Ads. We use the following categories of personal information for this purpose: personal data, account/profile information, usage information, advertising information, and device and network information. We use your personal information to present Ads to you.

Security, protection, and fraud prevention

including securing our systems, protecting our business, and investigating, preventing, and detecting prohibited or illegal activities and other security/technical issues.

Comply with the law and enforce the IDILIO.TV Terms of Use

including satisfying applicable legislation, regulations, legal processes, or government requests, and protecting against harm to the rights, property, or safety of IDILIO.TV, its users, or the public, as required or permitted by law, as well as enforcing applicable community guidelines. This also includes determining which IDILIO.TV registration offers you are eligible for and whether a particular device is authorized to use the account under the IDILIO.TV Terms of Use.

To whom do we disclose your personal information?

We may disclose your personal information to the following parties:

Service Providers

we use Service Providers to perform services on our behalf or to help us with the provision of services to you. For example, we use Service Providers to provide communications, security, infrastructure and IT, gaming-related services, to personalize and improve our service, and to process payments. We do not authorize them to use or disclose your personal information except in connection with the provision of their services (which may include maintaining and improving their own services). To help maintain the security of our service and users, we and our Service Providers may monitor and record the content of communications (such as chat functionality) to identify harmful behavior, security risks, and violations of the IDILIO.TV Terms of Use and community guidelines. Our Service Providers may process your personal information for the following purposes: provide our service; manage and operate our business; research, analyze, and improve our services; send informational and marketing messages; for security, protection, and fraud prevention; and to comply with the law and enforce the IDILIO.TV Terms of Use.

Partners

if you have a relationship with one or more of our Partners, we may share certain personal information with them to fulfill your requests, in compliance with applicable law. For example, depending on which Partner services you use, we may share personal information so that IDILIO.TV content and features can be suggested to you through the Partner's user interface. Partners may process your personal information for the following purposes: manage and operate our business; research, analyze, and improve our services; enable integrations and promotions with Partners; and send informational and marketing messages.

Commercial Partners

We may transfer, share, or sell your personal information and data to third parties acting as commercial partners of IDILIO.TV in exchange for consideration; such third parties may include advertisers, advertising networks, analytics platforms, marketing service providers, affiliate partners, and other collaborators, and the information transferred may include identification and contact data (for example, name and email), online identifiers (cookies, device IDs), browsing and usage history, preferences, demographic data, and any other data you provide to us or that we collect; these transfers are carried out for commercial purposes such as content and advertising personalization, campaign measurement and analytics, profile development and audience segmentation, product or service offerings, and improvement of our services, and may involve monetary compensation or other consideration for IDILIO.TV

IDILIO.TV Marketing Providers

when we market IDILIO.TV on third-party services, some of those services, as well as the marketing Service Providers we use to acquire, deliver, optimize, or measure our marketing (collectively, "IDILIO.TV Marketing Providers") may receive information from us (for example, the steps completed in the IDILIO.TV subscription process). Common uses of this type of information include measuring the effectiveness and optimizing our marketing campaigns, and avoiding marketing to a device of a person who is already an IDILIO.TV member. IDILIO.TV uses contractual and technical measures designed to prevent IDILIO.TV Marketing Providers from accessing information about specific TV show or movie titles you have selected, URLs you have accessed, or the TV shows or movies you have watched on our service. We do not share information about the TV show or movie title selections you have watched on our service.

Advertising Companies

we may disclose certain personal information to Advertising Companies (see definition above) for the purpose of selecting the Ads displayed on IDILIO.TV, facilitating interaction with Ads, and measuring and improving the effectiveness of Ads.

Promotional collaborations

we may collaborate with third parties to offer joint promotions.

Corporate transactions

in connection with a reorganization, restructuring, merger or sale, or other transfer of assets, we will transfer personal information, provided that the receiving party agrees to respect your personal information in a manner consistent with this Privacy Notice.

Security, protection, and fraud prevention

IDILIO.TV and its Service Providers may disclose your personal information to third parties when we reasonably believe that such disclosure is necessary for security, protection, and fraud prevention purposes.

Legal compliance and enforcement of the IDILIO.TV Terms

we may disclose your personal information as necessary to comply with applicable law, regulation, legal process, or government request, and carry out the processing necessary to protect against harm to the rights, property, or safety of IDILIO.TV, its users, or the public, as required or permitted by law.

IDILIO.TV operates from various countries around the world (including, for example, the United States, Colombia, and Mexico), as do its Service Providers, Partners, and other third parties to whom we may need to disclose your personal information, as described above. This means that when you use or interact with IDILIO.TV, your personal information may be transferred to other countries that have data protection laws different from those of the country where you reside. However, whenever we transfer personal information to other countries, we will ensure that the personal information is transferred in accordance with applicable data protection laws and with this Privacy Notice.

Section B: Your rights and controls

Your privacy rights

1. Access, rectification, update, or deletion of your personal information

you have the right to confirm whether or not we process your personal information and to access and receive a copy of the personal information we process about you. You may also correct or update outdated or inaccurate personal information, or request that we delete the personal information we hold about you

To request a copy of your personal information, please visit Idilio.tv/account/get-my-information. Additionally, in the "Account" section of our website, you can access and update information about your account, including your contact information, payment information, and various account-related data. You must be signed in to access the "Account" section. For information about the deletion and retention of personal information, see Idilio.tv/help/delete-data. Portability and download of your personal information: you may request the portability of, or download a copy of, your personal information. If you are the account holder, to download a copy of your personal information go to: Idilio.tv/account/get-my-information. For more information, please see: Idilio.tv/help/download-data.

2. Objection, restriction, and withdrawal of consent

you may object to or request that we restrict the processing of your personal information. If we have collected and processed your personal information with your consent, then you may withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing carried out before your withdrawal, nor will it affect the processing of your personal information conducted on legal grounds other than consent. For more information, see Idilio.tv/help/data-rights.

3. Right to file a complaint

you have the right to file a complaint with a data protection authority about our collection and use of your personal information, but we encourage you to first contact us with any questions or concerns.

4. Right not to be subject to automated decisions

you may have the right not to be subject to a decision made solely through automated means, where such decision produces a legal effect on you or similarly significantly affects you. You may exercise the rights described above when we receive a verified request from you, in accordance with applicable laws

Communication and marketing preferences

Emails and text messages

if you no longer wish to receive certain communications from us by email or text message, please access the "Notification Settings" option for the corresponding profile within the "Account" section of our website. Alternatively, click the "unsubscribe" link in the email or reply "STOP" (or as indicated) to the text message. Please note that you cannot unsubscribe from transactional messages we send you, such as messages related to your account transactions.

Push notifications

you may choose to receive mobile push notifications from IDILIO.TV. IDILIO.TV will send you occasional push notifications in accordance with the notification preferences you have set on your mobile device. If you later decide that you no longer wish to receive these notifications, you can use your mobile device settings to turn them off. Please note that individual IDILIO.TV games may have their own push notifications. We also offer push notifications on certain web browsers. If you accept those notifications and later decide you no longer wish to receive them, you can use your browser settings to turn them off.

IDILIO.TV matched identifier communications

some third-party services allow us to reach users with online marketing about IDILIO.TV content or the IDILIO.TV service by sending protected contact information to that third party. Protected contact information means that we use technologies to convert the original contact information into a value (usually a long alphanumeric string) that alone cannot reveal your identity or contact information. The third party matches IDILIO.TV's protected contact information against the protected contact information in its own database, and there will only be a match if you have used the same contact information with both IDILIO.TV and the third party. If there is a match, IDILIO.TV can then choose whether to send you IDILIO.TV marketing on that third-party service, and can better optimize and measure the effectiveness of such marketing. You can indicate your preferences regarding Matched Identifier Communications in the "Privacy and Data Settings" option (for the corresponding profile) within the "Account" section of our website.

Marketing of the IDILIO.TV service using cookies and similar technologies

to exercise choices regarding cookies or resettable device identifiers collected for marketing of the IDILIO.TV service or IDILIO.TV content on third-party services, use the tools described in the "Cookies and Other Technologies" section below.

Advertising options

Behavioral advertising options

we respect your preferences regarding behavioral advertising, and you can turn off behavioral ads at any time by changing the "Behavioral Advertising" setting located in the "Privacy and Data Settings" menu (for the corresponding profile) of the "Account" section of our website. If the behavioral ads option is turned off, you will still see Ads, but they will be non-behavioral ads. No opt-out option is provided on a children's profile, as we do not conduct behavioral advertising on Children's profiles.

Digital Advertising Alliance opt-out control

IDILIO.TV supports the following self-regulatory programs, which provide additional privacy choices for behavioral advertising:

  • In Canada: AdChoices: Digital Advertising Alliance of Canada (DAAC) / Choix de Pub: l'Alliance de la publicité numérique du Canada (DAAC)
  • In the US: Digital Advertising Alliance (DAA)

For more information about your choices regarding your personal information, see Idilio.tv/help/data-rights.

Contact and questions: if you wish to exercise any of your rights, or have any questions about our privacy practices, please contact our Data Protection Officer/Privacy Office at privacy@Idilio.tv.

Section C: Account access and profiles

Sharing your account with others

If you share your IDILIO.TV account with other people in your household, make sure they are aware of and have read this Privacy Notice. This Privacy Notice applies to the use those individuals make of IDILIO.TV (except for sections that only apply to the account holder, such as those related to payments). Please note that the account holder controls the IDILIO.TV account and all associated profiles, account and profile information, and can decide to share (or stop sharing) the account with individuals in their household. If you share or allow others to have access to your account, they may be able to see viewing information, account information available in the "Account" section of the service, and gaming-related information such as chat content and saved game data. This remains true even if you use the profiles feature, although you can add a profile lock PIN on a profile (see Idilio.tv/help/profile-lock). Please note that viewing history, recommendations, the "continue watching" list, and other similar information may be available through various features and user experiences, such as Partner interfaces that are integrated with the IDILIO.TV service.

Profiles

Profiles allow users on an IDILIO.TV account to have a personalized IDILIO.TV experience, based on the IDILIO.TV content of interest to them, as well as separate viewing histories. Please note that profiles are available to everyone who uses your IDILIO.TV account, so anyone with access to your IDILIO.TV account can browse and use, edit, or delete profiles, and the information within, or associated with, those profiles (although, as mentioned above, you can add a profile lock PIN on a profile).

Profile transfer

The profile transfer feature on your account allows you, and people with access to your account, to transfer an eligible profile from your account to a separate account (including information such as viewing history and recommendations). You can change the settings for this feature in the "Account" section of our website. You can learn more about it here: Idilio.tv/help/transfer-profile.

Account login features

You may have the option to use certain account login features, such as email or text message login, or a simplified login on the IDILIO.TV app on certain devices. Please note that any device that signs in to your account will remain signed in unless you sign out of those devices (follow the instructions in the section below).

Remove device access to your account

To remove access to your IDILIO.TV account from devices that have signed in to the account, visit the "Account" section of our website, locate the "Sign out of all devices" option, and follow the instructions to sign out of your devices. Users of public or shared devices should sign out at the end of each session. If you sell or return a computer or IDILIO.TV-compatible device, make sure to sign out first. If you, or other users on your account, do not maintain the security of your email address, password, and signed-in devices, or do not sign out of a device you sell or return, then other people may access your IDILIO.TV account, including your personal information.

Section D: Cookies and Other Technologies

We, our Service Providers, IDILIO.TV Marketing Providers, and Advertising Companies use cookies, other similar technologies (such as pixel tags), encrypted identifiers, and resettable device identifiers for various reasons. In this section we explain the types of technologies used, what they do, and the corresponding choices you have. (We do not currently respond to web browser "Do Not Track" signals.)

Cookies and similar technologies, pixel tags, encrypted identifiers, and resettable device identifiers

The text of a cookie contains a string of numbers and letters that can uniquely identify your device, and may also contain other information. This allows the web server to recognize your browser each time it connects to that server. We use other technologies, such as browser storage and plugins. Like cookies, these other technologies can store small amounts of data on your device. Pixel tags often work in conjunction with cookies. In many cases, rejecting cookies will affect the effectiveness of pixel tags associated with those cookies. We may also create, use, and disclose encrypted identifiers. As described above, hashing is a process of converting the original contact information (such as an email address or phone number) into a value (typically a long alphanumeric string) that alone cannot reveal your identity or contact information. If you use an IDILIO.TV app (such as the main IDILIO.TV app or an IDILIO.TV game app) on a mobile device, tablet, or streaming device, we may collect a resettable device identifier from your device. Resettable device identifiers can be used similarly to cookies and are found on many mobile devices and tablets, and on certain streaming devices.

Why does IDILIO.TV use these technologies?

We use these types of technologies for various reasons, including: to provide our service; to manage and operate our business; to research, analyze, and improve our services (for example, to improve site performance, monitor visitor traffic and actions on our site, and test the effectiveness of our user interface); to send informational and marketing messages (for example, to deliver and tailor our marketing, and understand interactions with our emails, marketing, and marketing on third-party services); to support Ads; for security, protection, and fraud prevention; and to comply with the law and enforce the IDILIO.TV Terms of Use. These technologies allow IDILIO.TV Marketing Providers to collect personal information when you use our services, and IDILIO.TV Marketing Providers may also collect information about your online activities over time and across different websites. We use pixel tags in our emails to understand how members interact with our service. Our use of pixel tags helps us know when links within messages are clicked, or when emails are opened. IDILIO.TV uses encrypted identifiers and resettable device identifiers to display marketing of our service or IDILIO.TV content on third-party services, to support Ads (including delivering Ads to you), and for analytics and optimization purposes.

How can I exercise choices regarding these technologies?

To exercise choices regarding cookies

for more information about cookies set through our service and to exercise choices regarding cookies, click here (see our Cookie Preferences). Note: We do not currently respond to "Do Not Track" signals sent by web browsers.

To exercise choices regarding encrypted identifiers for IDILIO.TV marketing

to exercise choices regarding IDILIO.TV's use of encrypted identifiers for IDILIO.TV marketing communications on third-party services, please set the appropriate option in "Matched Identifier Communications" within "Privacy and Data Settings" (for the corresponding profile) in the "Account" section of our website.

To exercise choices regarding resettable device identifiers

to exercise choices regarding IDILIO.TV's use of resettable device identifiers (for marketing of the IDILIO.TV service or IDILIO.TV content, or as used to support Ads), set the appropriate option on your device (generally located under "privacy" or "ads" in your device settings). If you choose not to allow this, you may still see marketing messages promoting IDILIO.TV and Ads on that device, but they will not be selected based on the use of a resettable device identifier. Please note that your choice regarding the resettable device identifier is specific to that device.

To exercise choices regarding other similar technologies

in addition to any choices we may offer you within the IDILIO.TV service, there are various ways to exercise choices regarding technologies similar to cookies, such as browser storage and plugins (for example, HTML5, IndexedDB, and WebSQL). For example, many popular browsers offer the ability to clear browser storage, typically in the settings or preferences area. See your browser's help function or support area for more information. Other technologies can be removed from within the application itself.

In addition to these options, if you wish to exercise your choices for behavioral advertising on IDILIO.TV, please see the "Advertising options" section above.

Section E: Other important privacy disclosures

Sharing features on our service

You may use the sharing features available on our service to disclose your personal information in the following ways: Certain parts of our service may give you options to share information via email, text message, and social or other sharing applications, using the clients and applications on your device; and Social plugins and similar technologies that allow you to share information. Social plugins and social applications are operated by third-party social networks, and are subject to their terms of use and privacy policies. Similarly, some IDILIO.TV game features may require the use of a third-party service, which is subject to that service's terms of use and privacy policy.

Security

We use reasonable administrative, logical, physical, and managerial measures to protect your personal information against loss, theft, and unauthorized access, use, and modification. These measures are designed to provide a level of security appropriate to the risks of processing your personal information.

Retention of personal information

We may retain personal information as required or permitted by applicable laws and regulations, including to honor your choices, for our billing or records purposes, and as necessary to fulfill the purposes described in this Privacy Notice. In particular, we retain personal information for as long as necessary to provide our service; to manage and operate our business; to research, analyze, and improve our services; to send informational and marketing messages; to support Ads; for security, protection, and fraud prevention; and to comply with the law and enforce the IDILIO.TV Terms of Use. Our retention of personal information is based on many factors, such as your relationship with IDILIO.TV, the nature of the personal information, our legal obligations, and the need to defend or resolve current or anticipated legal claims. We take reasonable steps to securely destroy or de-identify personal information when it is no longer needed. For information about retention periods for personal information, please see Idilio.tv/help/data-retention

Other websites, platforms, and applications

The IDILIO.TV service may be used, or may be provided, through features operated by third-party platforms (for example, viewing social media content, or providing voice controls), or may contain links to sites operated by third parties. Additionally, you may encounter third-party applications that interact with the IDILIO.TV service. These third parties have their own privacy policies. For example, you may access the IDILIO.TV service through platforms such as Smart TVs, mobile devices, set-top boxes, gaming systems, and other Internet-connected devices. These platforms have their own privacy statements or notices and terms of use, which we encourage you to review. We may also provide support for the IDILIO.TV service (such as an online support forum for IDILIO.TV customer service or for a particular IDILIO.TV game). Information you post or make available on such sites and forums is publicly accessible (unless otherwise indicated on the site or forum).

Minors

You must be at least 18 years of age (or the age of majority in your country of residence) to subscribe to the IDILIO.TV service. Individuals under that age may only use the service with the involvement, supervision, and approval of a parent or legal guardian. To help parents or guardians, we have several parental controls available; you can learn more here: Idilio.tv/help/parental-controls.

Changes to this Privacy Notice

We will update this Privacy Notice from time to time in response to changing legal, regulatory, or operational requirements. We will provide notice of such changes (including when they will take effect) as required by law. Your continued use of the IDILIO.TV service after such updates take effect will constitute your acknowledgment and (to the extent applicable) acceptance of those changes. If you do not wish to acknowledge or accept the updates to this Privacy Notice, you may cancel your account. To see when this Privacy Notice was last updated, see the Last Updated date below.

Section F: Supplemental privacy disclosures for certain services

IDILIO.TV Games

When you play IDILIO.TV games, we will collect, use, and disclose your personal information as described in the IDILIO.TV Privacy Notice. These Supplemental Privacy Disclosures for IDILIO.TV Games provide examples and additional information applicable to IDILIO.TV games that feature functionalities such as leaderboards, achievements, local multiplayer, online multiplayer, friend-related features, chat, IDILIO.TV game controller, and user-generated content.

The categories of personal information we collect

if you play IDILIO.TV games with the aforementioned features (or similar features), we may collect, in addition to what is described above, the following personal information:

IDILIO.TV account/profile information

information associated with your IDILIO.TV account/profile, such as your friend list or team selections and the names of those teams, when using features such as local multiplayer (for example, when other players connect to your "IDILIO.TV Game on TV" by scanning a code on the TV) and online multiplayer (when you interact with other players online who are signed in to their IDILIO.TV accounts).

Usage information

information about you and your use of IDILIO.TV games, for example: Your position on leaderboards, in-game score, and achievements; Whether you are online and/or playing a game, to display your online status or availability to other players in the game and/or to your friend list or team; Your searches for other players and connections with them within an IDILIO.TV game (for example, searching for and connecting with another player); Your gameplay, interactions, or chat with other players as part of local multiplayer and online multiplayer features; Your reports of violations of the IDILIO.TV Game Community Guidelines (Idilio.tv/help/game-guidelines) and reports from other players about your possible violations; and User-generated content that you enter into an IDILIO.TV game, such as drawings, content you upload (for example, photos, videos, audio recordings, or other content), or your selection of content from a third-party service.

Device and network information

when you use the IDILIO.TV game controller functionality to connect to a game (for example, an "IDILIO.TV Game on TV"), we collect information about the application, device, and IDILIO.TV account (if you are signed in) on which the IDILIO.TV game controller is running.

How we use your personal information

when playing IDILIO.TV games that include the aforementioned features (or similar), we may use your personal information in the following additional ways:

To provide our service (game features)

we use the personal information necessary to provide the game and the features described below, including: IDILIO.TV account/profile information, usage information, and device and network information. In particular: For features such as leaderboards and achievements, we use your personal information (for example, your game alias) to display the leaderboard and achievements to both you and other players; For features that allow you to find or interact with other players (such as online multiplayer games), we use your personal information and the personal information you provide about other players to find them and send them your connection request (and for them to find you and send you a connection request); For online multiplayer games, we may use the general geographic location of your device (such as your city, state, or country) to match you with other players geographically close to the relevant game server, so that gameplay is less prone to Internet lag; For communication features, such as in-game chat, we transmit the communications you send to another player or group of players and deliver the communications they send to you. (Please note that we may use Service Providers to carry out services related to these communications on our behalf, which may include providing chat, moderation, and similar services); and For user-generated content features, we use your personal information to display the content you generate to other players in the IDILIO.TV game, or in accordance with how you have shared such generated content (for example, on a third-party service).

To whom do we disclose personal information (Games)?

If you play IDILIO.TV games with the aforementioned features (or similar), we may disclose your personal information in the following additional ways:

Legal compliance and enforcement of the Terms

when you play IDILIO.TV games with communication features (such as chat), IDILIO.TV and its Service Providers may access, preserve, and disclose your information in response to legal requests from third parties, including government agencies and private litigants. We respond to legal requests when we have a good faith belief that we are required by law to respond, or when we believe in good faith that a response is required by law in that jurisdiction and the request is consistent with internationally recognized standards (for example, the International Covenant on Civil and Political Rights). We disclose personal information for the following purposes: to comply with the law and enforce the IDILIO.TV Terms of Use.

Other players

information such as your game alias, your gameplay, chat, and user-generated content (including personal information and other data you provide in these features), as well as your online status, will be publicly visible to other players when you participate in an IDILIO.TV game that includes features such as leaderboards, local multiplayer, online multiplayer, chat, IDILIO.TV game controller, and user-generated content. Please note that some games may allow you to play with players from other (non-IDILIO.TV) versions of the game, in which case this information will be available to those players. Please use good judgment when using chat and user-generated content features (note that even if you delete chat text or generated content, players who have already seen that information may have saved it).

Games on TV and on IDILIO.TV.com

some "IDILIO.TV Games on TV and on IDILIO.TV.com" (see Idilio.tv/help/games-on-TV) allow you and other players to connect to a game on a member's account using an IDILIO.TV app on their devices. For some of these games, you may not need to sign in to an IDILIO.TV account to play. In that case, some of the provisions of this Privacy Notice (and these Supplemental Disclosures) will not apply to you, such as those related to the collection and use of personal details (see definition above), and the sections related to payment details and billing. Information collected as part of "IDILIO.TV Games on TV or on IDILIO.TV.com", such as usage information, device and network information, communications, and saved games or in-game activity information, may be linked to the IDILIO.TV account on which the game is running.